LOCATION: Stirling JOB TYPE: Full time WHAT YOU NEED TO KNOW: N/A
MAIN PURPOSE OF JOB:
To assist in all operational aspects of and ensure the smooth running and exceptional customer service of the operation.
To assist in the set up and maintenance of all restaurant service areas.
To assist in the receipt of deliveries.
To assist in the operation of an effective Reservations program.
To assist in the welcoming of members and guests to the restaurants. All enquires made in person or over the phone must be handled to the standards of the Hotel.
To assist in the serving of meals/drinks to members and guests.
To notify the Manager or his/her deputy where stocks/supplies are low.
To ensure that all duties are carried out in accordance with statutory and/or Group Health and Safety requirements, including food hygiene regulations.
To adhere to all Hotel standards in every interaction with members and guests, colleagues, other members of the Goodwood team and external suppliers and contacts.
To manage all payment transactions in accordance with the Hotel financial polices and procedures and to handle all transactions with diligence, honesty and integrity.
To support colleagues at peak times and to undertake any operational duty which might be reasonably required, to ensure customer expectations are met.
To participate, constructively, in performance reviews with the Manager and to work towards objectives/goals set by the Manager, and to improve any areas of performance felt necessary by the Manager, in order to maintain an excellent level of service to customer